Automatisierung & Standardisierung
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For more focus on your core business
Focus on your core business and your talents. With us, you have complete control over the automation and standardization of your IT environment, allowing you to optimally utilize your time for your business.
We're the hard workers behind the scenes, offering unique, customized solutions to make your IT environment more efficient. Get in touch and leave nothing to chance.
Our services
Discover
Operaio's Discover Service combines ITSM assessment, service management tool evaluation, ITIL practice guidelines, and requirements analysis. The goal is to determine maturity, evaluate suitable tools, define ITIL-compliant guidelines, and capture requirements in a structured manner. This creates a sound foundation for a future-oriented strategy.
Unleash
Operaio's Unleash service includes service management tool implementations, project management, service automation, and interface development. We implement tailor-made solutions, automate processes, and seamlessly integrate systems. With sound project management, we ensure efficient implementation and maximum impact in service management.
Enable
Operaio's Enable Service empowers teams through targeted training: Agents receive practical training on tool use, and end users are efficiently introduced. We also offer ITIL training and interactive ITSM simulations. This creates knowledge, acceptance, and confidence for the successful operation of your service organization.
Maintain
Operaio's Maintain Service ensures the sustainable operation of your service management solution. With health checks, operational support, and targeted continual improvement, we continuously optimize processes and tool usage. This keeps your solution efficient, stable, and future-proof – without consuming your internal resources.
Our products
SERVALX
SERVALX is a powerful IT Service Management (ITSM) and Enterprise Service Management (ESM) solution from Switzerland. It offers comprehensive features for service processes according to ITIL, high flexibility, and powerful automation. Ideal for organizations seeking a customizable, data protection-compliant solution with Swiss quality.
Power Platform
The Microsoft Power Platform is a low-code platform for digitizing business processes. With Power Apps, Power Automate, Power BI, Power Pages, and Power Virtual Agents, you can develop apps, automate processes, and intelligently analyze data – flexibly, scalably, and seamlessly integrated.
Azure DevOps
Azure DevOps is Microsoft's comprehensive platform for modern software development. It combines planning, code management, build pipelines, testing, and releases in a single tool—ideal for teams that want to develop and deploy agilely, collaboratively, and efficiently. We implement our products using Azure DevOps, ensuring automated and organized deployment.
ITIL
ITIL (Information Technology Infrastructure Library) is the globally recognized framework for IT service management. It provides proven best practices for the design, implementation, and continuous improvement of IT services. ITIL helps organizations align their IT processes efficiently, customer-centrically, and business-oriented – for greater quality, transparency, and value creation.
Titanic ITSM
Titanic ITSM is an interactive business simulation that brings IT service management to life in a playful way. Participants assume roles in a fictitious organization and apply ITIL principles in realistic scenarios. This provides a practical understanding of context, processes, and improvement opportunities, strengthening their understanding of ITSM.
Our team
To achieve excellence, we bring together a diverse group of passionate professionals. Meet the people leading the way at Operaio.
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contact
The Operaio Story - for more focus on your core business
Focus on your core business and your talents. With us, you have complete control over the automation and standardization of your IT environment, allowing you to optimally utilize your time for your business.
We're the hard workers behind the scenes, offering unique, customized solutions to make your IT environment more efficient. Get in touch and leave nothing to chance.
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"Operaio" translates from Italian as "the worker" – and this reflects our approach: We see ourselves as a reliable partner on equal terms along the entire value stream. Our goal is to continuously increase efficiency within your company and celebrate success together – through sound service management and strong partnerships with tool manufacturers and best practice publishers.
competence
Through continuous training of all employees, we always demonstrate the highest level of expertise – this benefits our customers in the form of competent advice.
innovation
By regularly participating in community events and following current trends, we are always able to provide innovative services to our customers.
reliability
As a small company, we stand by our word. Despite our small number of employees, we operate carefully and can respond quickly in the event of an emergency.
Passion
We love what we do! Our company history is enough to explain the passion we have for ITSM. At the very latest, upon first encounter
loyalty
We are a loyal team member in your organization. We stand for our open and transparent communication and are always loyal to our customers.
What Our Clients Are Saying
Discover How Operaio’s Expertise and Tailored Solutions Have Transformed Businesses Across Industries
Operaio helped us streamline our IT
Operaio helped us streamline our IT processes with tailored solutions, making our operations more efficient and cost-effective. Their expertise is invaluable.
Sarah Miller
TechSol Innovations
Boosted Productivity Across Teams
Partnering with Operaio was a game-changer. They quickly understood our needs and delivered scalable IT solutions that boosted productivity across teams.
Daniel Fischer
NexaCore AG
Proactive and reliable support
Thanks to Operaio, we optimized our digital infrastructure without disrupting daily workflows. Their proactive approach made a real difference.
Marco Weber
Helix Group
Seamless System Modernization
We relied on Operaio to modernize our systems. Their professionalism and technical insight exceeded expectations. We're now running smoother than ever.
Laura Benz
Innovatech Solutions