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Titanic ITSM
The Titanic ITSM Simulation makes IT service management tangible – something you can truly grasps and control. In an interactive setting, your team faces adventurous challenges that demands clear communication, thoughtful planning, crisis handling, and strategic decision-making – just like in the real IT world.
Together, you steer the Titanic through turbulent waters. Can you avoid disaster? The simulation powerfully shows how mistakes, chaos, and lack of coordination endanger business operations – and how structured ITSM keeps you in control, minimize risks, improve workflows, and secures service quality.
Why attend Titanic ITSM?
Experience Practical ITSM Know-How
At Titanic ITSM, you won't get buried in theory - instead you'll gain hands-on, real-world knowledge. Learn from real examples, proven tools, and actionable methods to strengthen your service management capabilities.
Exchange with ITSM Experts
Take the opportunity to conncect with experienced ITSM professionals. Learn from their successes, challenges, and strategies — and gain valuable insights for your own organization.
Inspiration for the IT of tomorrow
Titanic ITSM highlights trends, solutions, and approaches that can sustainably improve IT operations. From automation and service orientation to agile ITSM — you’ll leave with ideas that truly make a difference.
Team Building & Collaboration
The simulation strengthens communication, accountability and a shared understanding of roles and processes - boosting collaboration across departments.
Change Management & Transformation
Makes organizational change tangible — showing how it works, where it can fail, and helping to drive cultural change and acceptance of new processes and tools.
A Program Tailored to You
We offer the simulation in various formats, allowing us to adapt the training dynamically to your needs. It can be enhanced with an introduction to service management theory and interactive team workshops.
Experience ITSM up close: Our Titanic ITSM simulation is available as a one-day event in our modern training facilities or directly at your location – flexible, hands-on, and highly interactive.
For those who want to go even deeper, we also offer tailored ITSM training – aligned with your processes, your team, and your goals.
Get in touch – we make IT service management tangible and deliver lasting impact.