Our services
Operaio offers a broad range of services designed to boost your company's efficiency, productivity, and innovation. Our team works closely with you to develop solutions that best fit your needs - ensuring smooth operations across your IT infrastructure, service management, and day-to-day business.
Discover
The Discover Service by Operaio combines ITSM assessment, service management tool evaluations, ITIL practice guidelines, and structured requirements analysis. The goal is to assess maturity level, identify suitable tools, define ITIL-compliant guidelines, and capture requirements in a structured way. This creates a solid foundation for a future-proof service management strategy.
ITSM Assessment
Effective IT service management is critical to the success of your IT organization. But do you really know how well your ITSM processes are performing? Our ITSM assessment helps you analyze the current maturity level of your IT services.
Service Management Tool Evaluation
Choosing the right ITSM tool is critical to the efficiency and scalability of your IT organization. But which tool best fits your requirements? Our tool evaluation helps you identify the optimal solution for your IT strategy.
ITIL Practice Guideline
The ITIL Practice Guideline provides practical guidance for implementing individual ITIL practices. Based on best practices and hands-on experience, we support organizations in designing their ITSM processes to be both efficient and easy to understand.
Requirements Analysis
The ITSM requirements analysis creates clarity around the functional and organizational needs of a company's in the context of service management. Through workshops and interviews, we gather requirements and prioritize them together with you.
Unleash
The Unleash service by Operaio covers service management tool implementations, project leadership, service automation, and interface development. We deliver tailored solutions, automate workflows, and integrate systems seamlessly. With solid project management, we ensure efficient execution and maximum impact in service management.
ITSM Tool Implementations
Introducing a service management tool can significantly optimize your IT processes - but it requires planning, technical expertise, and seamless integration.
We support you from tool selection to go-live – efficiently and tailored to your needs.
Project Management
Efficient project management is essential to the success of any initiative. With our proven methodology, we ensure on-time delivery, budget compliance, and high-quality results.
Service Automation
Manual IT service management is outdated. Service automation accelerates processes, reduces efforts, and lets your team focus on what really matters.
Interface Development
Efficient system communication is essential for fast processes and optimized services.
Our interface solutions integrate ITSM tools, applications, and cloud platforms – enabling automated and scalable workflows.
Enable
The Enable Service by Operaio empowers teams through targeted training: Agents receive hands-on training on tool usage, while end users are onboarded efficiently. In addition, we also offer ITIL training and interactive ITSM simulations. This creates knowledge, acceptance, and confidence - laying the foundation for the successful operation of your service organization.
Tool Training for Agents
New ITSM tools only reach their full potential when used effectively. Our tool training provide hands-on knowledge for service desk agents and administrators, enabling them to work efficiently with ITSM360, Provance, SERVALX, and other solutions.
Tool training for end users
Our tool training courses for end users provide clear and practical instruction on how to use the new service management tool. The goal is to create security in everyday use, promote acceptance, and ensure efficient use in the workplace.
ITIL Training
ITIL is the global standard for modern IT service management. Our ITIL training equips participants with the essential knowledge to design efficient ITSM processes, improve service quality, and meet compliance requirements.
ITSM Simulations
ITSM processes can be complex – our simulations make them tangible.
In realistic scenarios, your teams experience how to optimize service processes, overcome challenges, and successfully apply ITIL principles.
Maintain
The Maintain Service by Operaio ensures the long-term operation of your service management solution. Through health checks, operational support, and targeted continual improvement, we continuously optimize processes and tool usage - keeping your solution efficient, stable and future-proof.
Continual Improvement
Standing still is not an option.
Continual Improvement (CI) means continuously analyzing your ITSM processes, identifying optimization potential, and implementing improvements in a focused, collaborative. and future-oriented way.
Operational Support
With Operational Support, we provide targeted support for the operation of your service management tool. Whether you experience disruptions, changes, or questions, our experts are on hand to ensure stability and efficiency in your day-to-day business.
Managed Service
With the Managed Service, Operaio takes full responsibility for operating your service management tool.
We handle maintenance, support, and operations – reliably and transparently. This relieves your team and frees up internal capacity.
Health Checks
Regular health checks are essential to avoid downtime and ensure optimal performance.
Our comprehensive health check services provide detailed insights into the overall condition and performance of your systems.