ITSM360 from ITSM Company

ITSM360 is built entirely on Microsoft SharePoint and integrates seamlessly into your existing Microsoft 365 environment - especially Microsoft Teams.

This ensures a familiar user experience, efficient collaboration, and rapid adoption without additional platforms or organizational silos.

ITSM360 supports core ITIL practices such as Incident, Change, Problem, and Request Management. Processes are standardized yet flexibly adaptable, enabling you to implement best practices while maintaining your organizational individuality. In addition, ITSM360 offers built-in functionality for GRC and project management.

Thanks to the no-code/low-code approach, ITSM360 lets you easily configure processes, forms, and workflows - with no need for developers. You stay flexible and in control, adapting your ITSM solution quickly and cost-effectively as your needs evolve. With the built-in Power Automate connector, services can be automated even more easily.

The familiar SharePoint Online and Microsoft Teams interfaces makes ITSM360 easy to use for both agents and end users.

Clear structures, intuitive dashboards, and customizable views ensure high user adoption and efficient day-to-day operations.

End users don't need to learn a new tool or adjust to a new interface.

ITSM360 enables modern, customizable self-service portals directly within Microsoft Teams - featuring an integrated knowledge base, ticket submission, and real-time ticket tracking.

End users get the help they need faster, while your service desk workload ist reduced – boosting both efficiency and user satisfaction.

Leverage the power of Copilot and Microsoft AI to enhance your ITSM experience — both within and beyond your IT department. 

Firmly rooted in Microsoft technologies, ITSM360 embraces Copilot and SharePoint-based agents to support a growing range of ITSM use cases.